RC REALTY
Last updated: 25 September 2026
R & C Realty Pty Ltd trading as RC Realty respects your privacy and is committed to handling personal information carefully, transparently and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable laws. This policy explains what information we collect, why we collect it, how it may be used or disclosed, and how you may access, correct or complain about our handling of it.
1. Who we are
References to “RC Realty”, “we”, “us” or “our” mean R & C Realty Pty Ltd trading as RC Realty and its authorised representatives. We provide residential real estate sales, buyer support and property management services on the Gold Coast, Queensland.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or recorded in a material form.
2. Personal information we may collect
- your name, residential or postal address, email address, telephone or fax number, age or date of birth, profession, occupation and job title;
- property ownership, property enquiry, sales, offer, contract and inspection information;
- rental application, tenancy, employment, income, identification, reference and rental-history information;
- solicitor, conveyancer, representative, referee or emergency-contact details you provide;
- communications, surveys, feedback, competition or promotion entries and records relating to our services;
- website and device information such as your IP address, browser type, device information, cookies and pages viewed; and
- other information you provide through our website, online services, service centre, email, telephone, correspondence, open homes, representatives, REX, DocuSign or in person.
We will only collect sensitive information where it is reasonably necessary for our functions or activities and you consent, or where its collection is required or authorised by law.
3. How we collect information
We generally collect information directly from you through our website and online forms, telephone calls, letters, fax, email, inspections, applications, signed documents, conversations, contracts, surveys, feedback, competitions, promotions and other dealings with RC Realty.
Where lawful and relevant, we may also receive information from authorised representatives, owners, tenants, buyers, sellers, employers, referees, previous agents or property managers, tenancy database operators, electronic identity-verification providers and their data sources, public records, real estate platforms, law-enforcement agencies, AUSTRAC and other government or regulatory bodies.
You may deal with us anonymously or using a pseudonym where it is lawful and practical. This will not be possible where we must know or verify your identity, including for agency appointments, tenancy applications, contracts, customer due diligence or designated services under anti-money laundering and counter-terrorism financing laws.
4. Why we collect, hold, use and disclose information
- to provide real estate sales, buyer and property management services and communicate with you;
- to respond to enquiries, provide information or advice and give access to protected areas of our website;
- to arrange inspections, assess offers and rental applications, manage tenancies and prepare real estate documents;
- to verify information and contact nominated employers, referees, property managers, owners, solicitors, conveyancers or representatives where authorised;
- to administer our business, maintain records, process transactions, manage complaints and keep information accurate and current;
- to operate, protect, measure and improve our website, systems, services and customer experience;
- for lawful direct marketing, business planning, service development, quality control, surveys and research, excluding information collected solely for AML/CTF compliance; and
- to comply with legal, regulatory, professional, reporting and record-keeping obligations and lawful requests from regulators, government bodies or law enforcement.
If requested information is not provided, we may be unable to verify your identity, respond fully, assess an application or offer, provide requested information or products, tailor your website experience, enter into an agency or tenancy arrangement, or provide some or all of our services.
5. Rental applications and identification
Rental application information is collected to assess suitability for a tenancy and complete associated tenancy processes. Identification and supporting documents will be handled securely and retained or destroyed in accordance with applicable Queensland tenancy requirements, privacy obligations and lawful business record-keeping needs. We will not use or disclose tenancy application information for an unrelated purpose unless authorised or required by law.
6. AML/CTF compliance from 1 July 2026
From 1 July 2026, real estate businesses providing designated services are subject to obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and AUSTRAC rules. Where those obligations apply, RC Realty may need to establish and maintain an AML/CTF program and undertake customer due diligence.
Information collected for customer due diligence
- for individuals: full legal name, residential address, date of birth and identification documents or verification information;
- for companies, trusts and other entities: legal name, ACN, ABN or other registration information, registered office, organisational structure and details of beneficial owners, directors, trustees, partners or persons exercising control;
- the nature and purpose of the proposed transaction or business relationship;
- source-of-funds or source-of-wealth information where required because of the nature or assessed risk of a matter; and
- risk ratings, screening results, ongoing customer due-diligence information and records of relevant transactions.
How AML/CTF information may be used
We may use this information to verify customers and beneficial owners, assess money-laundering and terrorism-financing risk, conduct enhanced due diligence where required, monitor relevant business relationships and transactions, and make reports required by law. These may include suspicious matter reports, threshold transaction reports for qualifying physical-currency transactions, and other prescribed reports.
We may use a contracted customer due-diligence or electronic identity-verification provider and lawful data sources to help complete these checks. Such providers act on our behalf under contractual and legal requirements. We require service providers to apply appropriate security safeguards, which may include encryption, restricted role-based access and multi-factor authentication. Some providers or subprocessors may operate outside Australia. You may ask Christopher Cramp for information about the provider used for your matter.
AML/CTF information is collected and used for compliance and related legal purposes. We will not use information collected solely for AML/CTF compliance for marketing, unrelated research, profiling or other unrelated commercial purposes.
Reporting, confidentiality and tipping-off restrictions
We may disclose relevant information to AUSTRAC, law-enforcement agencies, regulators, government bodies and service providers where required or authorised by law. The law may restrict what we can tell you about certain reports, requests, enquiries or investigations. Where necessary, we may decline, delay or limit a transaction or service, and may only be able to explain the reason to the extent permitted by law.
AML/CTF records will generally be kept for at least seven years, or for another period required by applicable law.
7. Cookies and analytics
Our website may use cookies and similar technologies, including a unique identifier, to recognise your device, operate forms, maintain security, remember preferences, understand which services and pages are viewed, and measure website performance. You can usually adjust cookie settings through your browser, although some website functions may not work correctly as a result. Where you have consented or the law otherwise permits, we may use your details to send relevant property or service news.
8. Who we may disclose information to
- our employees, authorised representatives, related bodies, contractors and agents;
- property owners, prospective buyers or tenants, solicitors, conveyancers, building and pest inspectors, tradespeople, strata or body-corporate representatives, referees and previous property managers or owners;
- technology, web-hosting, IT, mailing, payment-processing, debt-collection, document-signing, professional-advisory and business-administration providers;
- tenancy database operators where permitted by law;
- AML/CTF customer due-diligence providers, electronic identity-verification providers and lawful verification data sources;
- AUSTRAC, courts, law-enforcement agencies, regulators and government bodies where required or authorised by law;
- suppliers or commercial partners for lawful marketing purposes, but never using information collected solely for AML/CTF compliance; and
- another person or organisation where you have expressly consented.
Technology providers used by RC Realty may include WordPress, Hostinger, Fluent Forms, Resend, REX and DocuSign. We do not sell or rent personal information.
9. Direct marketing
Where permitted by the Privacy Act 1988 and Spam Act 2003, we may contact you by mail, email, SMS, telephone or other electronic means about properties or services we reasonably believe may interest you. You may opt out at any time by using the unsubscribe facility provided or contacting Christopher Cramp. We will action an opt-out request within a reasonable period. Information collected solely for AML/CTF compliance will never be used for direct marketing.
10. Overseas disclosure and processing
Some website, hosting, IT, customer relationship management, document-signing, communication, identity-verification or customer due-diligence providers and their subprocessors may store or process information outside Australia. Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles, including through appropriate contractual or other safeguards. Because service-provider locations may change, you may contact us for current information relevant to your matter.
11. Security, retention and data breaches
Personal information may be held in hardcopy or electronic form. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Safeguards may include firewalls, encryption, access controls and restricted physical access.
We keep information only for as long as reasonably required for its original or permitted purpose, our professional and legal obligations, dispute resolution and legitimate business records. AML/CTF records will generally be retained for at least seven years. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
If an eligible data breach is likely to result in serious harm, we will take the steps required under the Notifiable Data Breaches scheme, which may include notifying affected individuals and the Office of the Australian Information Commissioner.
12. Access and correction
You may ask to access personal information we hold about you or request that inaccurate, incomplete or out-of-date information be corrected. We may need to verify your identity before responding. We do not charge simply for making an access request or for correcting personal information, although we may lawfully charge reasonable costs associated with giving access where permitted.
In limited circumstances we may refuse or restrict access, including where it would unreasonably affect another person’s privacy, breach confidentiality, be unlawful, prejudice an investigation, or conflict with AML/CTF reporting or tipping-off restrictions. Where the law permits, we will give written reasons and explain available complaint options.
13. Privacy complaints
If you have a privacy question, would like to request access or correction, or wish to make a complaint, please contact Christopher Cramp using the details below. We will acknowledge, investigate and respond within a reasonable timeframe.
If you are not satisfied with our response and the Privacy Act 1988 applies, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. Complaints about information or reporting governed by AML/CTF laws may instead fall within AUSTRAC’s jurisdiction.
14. Links to other websites
Our website may link to third-party websites or portals, including identity-verification services, real estate platforms, Google and RTA Queensland. RC Realty does not control and is not responsible for the privacy practices, content, security or availability of those external sites. You should review their privacy policies before providing personal information.
15. Contact us
Christopher Cramp
R & C Realty Pty Ltd trading as RC Realty
11/50 Cavill Avenue, Surfers Paradise, Queensland
Email: chris@rcrealty.com.au
Phone: 0452 032 022
Website: rcrealty.com.au
16. Changes to this policy
We may update this policy when our services, systems or legal obligations change. The current version will be published on this website with its latest review date.